Very friendly when I walked in with my service dog for my diabetes. Asked me what was wrong with the car and then let me know what service they provide for free during the initial review of the car. I mentioned the price of the wheel alignment that was quoted to my wife when she called about the wheel alignment and after the service was completed, the price of the wheel alignment was less than quoted to my wife. They gave me a detailed list via email of some things that might need to be taken care of in the future but didn't press me to have them work on this list the day of the wheel alignment. The time they told me that I could pick up my car was right on schedule. I would recommend this company for any type of service they can do on your car.